Partner Area: ISPs, brands, domains and licences

Master role and permissions

The Master manages ISPs associated with its brands from Partner Area → My ISPs. Read permission grants access to lists, details and requests; write permission allows configuration of owned brands, free-module activation and requests for licence, storage and paid-module upgrades.

Every action is limited to an ISP belonging to the Master. Linked ISPs continue to see and use their active modules: they contact the Master for new activations or upgrades.

Brand membership and sign-in

The assigned brand identifies which organization the ISP belongs to and which address its accounts use to sign in. With Default - ISPBilling, accounts use the platform domain. An ISP assigned to a Master’s brand uses that brand’s domain only: the same credentials do not grant access through other brand domains or the default platform domain.

If sign-in is rejected, check that you are using the assigned domain before trying again. After a brand or domain change, you may need to sign in again at the correct address. Authorized Master support access remains available through Access ISP.

Master configuration and brand selection

Open My ISPs → Master configuration, select a brand and press Open brand: if it is already open, the button takes you straight to its configuration fields; otherwise it opens the selected brand. Only brands assigned to your Master are available. Each brand retains its own settings when the same Master manages more than one brand. Support retains brand creation, Master assignment and administrative status. If no brands appear, ask support to assign one.

Each section saves separately. Before registering an ISP, check brand login, HTTPS and password recovery. Disabled brands cannot prepare or activate domains.

Customize brand identity

Set the brand name, login title and subtitle, logo, icon, background image and primary colour. Logos and icons accept PNG, JPG, GIF and WEBP up to 2 MB and 4096 × 4096 pixels. Use a valid HTTPS URL for the background or leave it empty. You can remove the logo and icon separately.

Press Save brand identity and confirm: changes will be visible to ISPs using the brand. Choose readable text, authorized images and colours with sufficient contrast.

Domain status and required actions

Opening Domain and access updates the current domain and SSL certificate status. When both are active, No action required is displayed: the domain does not need to be configured again.

Required actions appears only when records needed for verification are available. Check names and values in your DNS provider’s panel using Copy. If the records already exist, wait for verification without recreating them and retain other records in use.

How to configure the CNAME shows the full domain name and the destination customers.ispcustom.it, both with copy buttons. In your DNS panel, add the CNAME only if it is missing. If the panel automatically appends the domain, enter only the initial part: for billing.yourdomain.it in the yourdomain.it zone, enter billing. Keep the automatic or default TTL and select DNS only if a proxy option is available. Save and allow time for propagation. Verification TXT records do not replace the CNAME. If an A, AAAA or different CNAME record already exists at the same name, check which service uses it before replacing it; do not modify email or other addresses. These instructions are expanded when verification records are required; otherwise they remain collapsed and available to consult.

Certificate preparation or issuance may only require waiting. Select Refresh status to check again. The time of the check and, where available, SSL expiry are displayed. If status is unavailable, the page reports this without modifying the existing configuration. Start initial setup is offered only for an unverified domain for which no configuration was found.

Change domains while retaining linked ISPs

To replace the login address, expand the optional Change domain section, which is collapsed by default, and enter the new address without https://, paths or ports, then create the CNAME pointing to customers.ispcustom.it with DNS only and complete any verification shown. When ready, press Confirm domain change. The current address stays unchanged during preparation. Activation requires DNS and SSL verification and Master confirmation.

On activation, the brand’s ISPs and pending requests move to the new domain. Communicate the new address and update shared links: previous links are not converted into links to the new domain, and users may need to sign in again. Registration or approval pages opened before the change must be reopened.

Press Cancel preparation and confirm to remove a configuration prepared by mistake. The button is also available when preparing the current address: the brand domain and linked ISPs stay unchanged. If the new configuration might already serve existing logins, removal is blocked; activate a replacement domain first or contact support. Keep DNS records needed for current access. The current domain cannot be deleted: activate a replacement first. You can remove the previous domain after the transfer; complete that removal before preparing another change.

Manage the APP operator code

In APP access, set the code your ISPs use to locate their login in the app. Letters, numbers, dots and hyphens are supported; @app is appended when missing. The code must be available. Leave the field empty to remove it.

Press Save APP code and confirm. Changing or removing the code makes the previous one unusable: notify ISPs so they can update their app settings.

Brand configuration troubleshooting

If a domain or APP code is already in use, choose another value. Use separate addresses for the brand’s administrative login and Customer Area or Shop. Perform only the actions listed for the domain: certificate issuance may only require waiting.

If creation requires support verification, do not repeat it. If status is unavailable, select Refresh status later. If no configuration is found but the domain is already in use, contact support before modifying it. Brand changes are unavailable while providing support inside another ISP.

Request a new ISP

Open My ISPs → New ISP. Follow six steps: Brand, Licence, Modules, Company details, Administrator, Review and submit. If you have only one brand, it is selected automatically; check the displayed login domain. Choose a licence explicitly and select Continue. You can revisit previously opened steps without losing entered data.

For Business licences, search modules by name or category and select them across catalogue pages: selections remain in the summary when changing pages or searches. Included modules are listed separately and remain visible when choosing Free. Remove optional modules from the summary if needed. The free licence does not allow additional modules: choosing it clears previous module selections and updates the total. If the selected brand has an agreed discount greater than zero, paid licences and modules show the ISPBilling recommended price, discount percentage and reserved price. The sidebar and final review show your monthly fee by adding reserved prices rounded to the nearest cent. Changing brands updates prices to match the relevant agreement. This is a commercial reminder and does not automatically discount invoices or activations. Annual fees contribute their monthly equivalent to the total.

Enter company and administrator details, an international phone number, and at least one of PEC or SDI code. Errors are shown in the step that needs correction. Attach the required identity document for the administrator or owner; the company registration document is optional. PDF, JPG and PNG files are accepted up to 10 MB per document.

In the final review, check details, attachments, licence, modules and monthly fee. Use Edit to correct a section. Accept the required declarations and select Send activation request once. After confirmation you return to My ISPs: the request awaits approval and does not activate the ISP immediately. Staff can open a review of company details, documents, brand, licence, modules and agreed discount. Accept and activate creates the ISP; Reject and delete removes the pending registration and its attachments after confirmation. Activation from the review requires a verified email address. If submission is not confirmed, check existing requests before retrying. If the page has expired, reload it before completing the request again.

ISP overview

Open Details from the list. The header summarizes state, licence, active modules, available modules and ongoing requests. Overview contains company details, brand, domain and contact information.

Reloading the detail page restores the selected tab. A disabled ISP remains available for consultation, but does not allow support access, activations or new requests.

Recommended price and brand agreement

The Modules tab presents a compact list with the module image, name, price and action side by side. Use Search module or category to instantly filter active and available modules by name, category or type, regardless of case or accents. The count shows matching modules and Clear restores the full list.

If an agreed discount greater than zero is recorded for the brand, paid modules show the Recommended ISPBilling price, the Agreed discount and Your price, rounded to cents. For example, €5.00/month with a 20% discount corresponds to €4.00/month.

The summary is visible to the Master for ISPs of that brand, for both active and available modules. Support records the percentage; the Master cannot edit it. With no discount or zero discount, the catalog price remains visible; free and included modules do not display the summary.

This information summarizes the commercial agreement: it does not automatically apply discounts to invoices, charges or activation requests. New module activation requests also include the agreed discount and reserved price valid when the request was submitted.

Request a licence upgrade

Open Licences and storage, choose one of the available higher plans and select Request upgrade. The confirmation summarizes the target ISP and requested licence. Support will confirm the commercial terms.

Submission requires approval and does not immediately change the licence. If an upgrade request is already ongoing, consult it before proceeding. Downgrades are not offered; contact support for special licences or when no upgrade is available.

Activate a free module

Under Modules → Available modules, eligible free modules show Activate module. Check the ISP and module, then confirm: activation is immediate and the module moves to the active section.

The module has no monthly subscription fee. External services retain their own terms and may require configuration. Included modules without self-service activation instruct you to contact support. This area does not provide module deactivation.

Request a paid module

Select Request activation for an available paid module. Review the ISP name, module and catalog fee before confirming. The request reaches support in the Master’s name and identifies the target ISP.

The module remains inactive until approved and enabled. When a request is ongoing, the card shows its reference and prevents another submission for the same module. Restricted or unreleased features cannot be purchased from this catalog.

Check file storage

In the Licences and storage tab, the File storage panel shows Total storage, Used and Remaining, with a usage bar and percentage. The count includes files retained by modules that are no longer active.

When the quota is exceeded, remaining space stays at zero and a warning appears. If usage cannot be read, Unavailable is shown: reload the page to try again. Values update when opening or reloading the page.

Request more file storage

Select New total storage under Licences and storage → File storage and click Request more storage. Only packages larger than the current capacity are offered, from 10, 25, 50, 100 and 250 GB. The fee appears beside the package and in the confirmation.

The package specifies total capacity after approval: choosing 25 GB requests 25 GB overall. Submission does not immediately change available storage. The Master tracks it in Requests; an ongoing storage request prevents duplicate submissions. Contact support for capacities beyond the catalog.

Track requests

The Requests tab lists licence upgrades, storage upgrades and paid-module requests sent from this area, with reference, date, type, licence or module and catalog fee where applicable. Search by name or filter by type; Refresh reloads the list.

Pending means the request is open; In progress means its handling has progressed; Closed means the request was closed, not automatically approved. Check the licence, total storage and active modules for actual availability. For Needs checking, contact support with the request reference.

The Master only sees its own requests for the selected ISP. Internal notes and other support conversations are not exposed on this page. Free activations do not create paid-module requests.

Support access and return

Access ISP asks for confirmation and opens a new tab on the brand domain. The Master session remains available. Support access is limited to active ISPs belonging to the Master.

A persistent banner identifies the ISP being assisted. Return to Master ends assisted access and returns to the Partner Area. If entry fails, return to the list and start a new access.

Permissions during support

Support access uses the System account with administrative privileges within the ISP’s already active modules. Actions are attributed to System. This access cannot purchase or activate new modules: return to the Master and use Modules.

Access to disabled or unrelated ISPs is not allowed, and another assisted session cannot be started from within an existing support session.

Errors and useful checks

If actions are disabled, check the ISP state and Partner Area write permission. Reload the page if confirmation has expired. If submission fails, check Requests before retrying to avoid duplicates.

Contact support when the request department is unavailable, a request needs checking, or no licence upgrade is offered. Do not infer activation from request closure alone.

Checklist

• Configure the brand and verify its domain
• Assign the necessary read and write permissions
• Always check the target ISP and current licence
• Confirm modules and terms before submission
• Review ongoing requests
• Check licence and storage under Licences and storage, and activations under Modules
• Use support access only for authorized work
• Return to Master when finished