ISP Billing Documentation

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ISP Billing Docs

ISP Billing Documentation

Operational guides, examples, and references for configuring and using ISP Billing.

Communications and support

Click to Call Free module to call contacts from your VitalPBX extension. Setup, account enablement and everyday use.
Tickets and support Operational manual for receiving, classifying, handling, communicating, and closing support requests.
Social Manager Connect social accounts, create content, manage artwork, and schedule publishing.
Campaigns and communications CRM customer campaigns and newsletters for external subscribers, with contact confirmation and withdrawal.
WhatsApp: choose and configure a provider Compare WhatsApp Meta, ISP WA, Mail2Wa, and 360 Messenger and configure the correct flow.
Official WhatsApp Meta: activation and operation Activate the Cloud API and configure templates, inbox, tickets, 24-hour window, attachments, and billing.
ISP WA: bidirectional messaging and tickets Activate ISP WA, pair its profile, receive messages, and connect them to customers, tickets, and location.

Platform administration

Documentation status

Manual coverage A verifiable inventory of ISP Billing areas and their actual documentation status.

ISP configuration

System settings and modules Navigate general settings, communication providers, licensing, and the ISP module catalogue.

Getting started

CRM and sales

Services

Catalog and customer services Complete manual for selecting, configuring, assigning, and managing a customer service.

Administration

Portals and apps

Network and coverage

Coverage Map: configuration and operations Complete guide to sources, public checks, customer address scanning, statistics, and radio feasibility.

Telecommunications

Network Management

Radius and network access

Network, Radius, and provisioning

ISP Radius: profiles, accounts, and connectivity control Configure the integrated Radius engine, connect accounts to services, inspect authentication/session data, and provide protected customer options.

Provisioning and wholesale

CRM and Customer Area

Custom domains for Customer Area and Shop Configure hostnames, DNS records, Cloudflare validation, SSL certificates, alerts, and renewals.

Partners and distribution

Partner Area: ISPs, brands, domains and licences Configure Master brands and domains, manage ISPs, activate modules and track upgrade requests.

Website and sales

Public website, module catalog, and sales ISPINO Understand public pages, module cards, catalog exposure, and the visitor assistant.

Intelligent assistance

ISPINO: conversations, context, and knowledge Use the operational assistant and understand threads, sources, permissions, suggestions, and limits.

Communications

VoIP

Kolmisoft MOR: users, credit, and VoIP devices Configure MOR APIs, manage users, balances and SIP devices, and open contextual remote access.

Security and compliance

Communications and system

SMTP and e-mail queue Configure multiple mail transports, authenticate the sending domain, and recover queue failures without duplicate delivery.

Services and provisioning

Integrated connectivity-service provisioning Prepare catalog and address data, verify coverage, and create traceable provider drafts before commercial activation.

CRM and support

Minute-based support packages Define time packages, enable them per customer, record credits and usage, and preserve an auditable balance.

Compliance and controls

Requirements: Internet transparency, deadlines, AGCOM/FUB, and Telephone Tax Registry Internet technology disclosure, reminders, access line classification, and telephone records preparation.

APIs and integrations

API authentication, endpoints, and operations Public API manual covering keys, permissions, pagination, resources, errors, and the interactive console.