ISP Billing Documentation
Operational guides, examples, and references for configuring and using ISP Billing.
ISP configuration
Getting started
CRM and sales
- Customer management Complete operational manual for creating, validating, finding, and maintaining customer records.
- Warehouse, items, and delivery notes Manage catalog, stock, serials, receipts, issues, transfers, loans, and transport documents.
- Supplier management Create and maintain suppliers, addresses, classifications, delivery notes, tickets, and linked purchase invoices.
- Resellers and restricted area Configure reseller identity, permissions, customers, commissions, statements, credit balance, warehouse visibility, and contracts across administration and portal.
- Quotes Prepare offers, calculate taxes, generate PDFs, collect acceptance, and create invoice drafts.
- Contracts Create, generate, attach, sign, and audit customer and service contracts.
- Activities, tasks, and reports Plan field work, organize personal tasks, produce work orders, and complete service reports.
- E-Commerce and Shop: complete setup and orders Configure catalog, theme, pages, SEO, delivery and notifications, then manage checkout, orders, serials, stock and documents.
Services
Administration
- Billing Documents, due dates, and essential billing-cycle checks.
- Stripe payments Verify a Stripe payment workflow in test mode.
- Aruba Electronic Invoicing Monitor SDI delivery and notifications, acquire supplier invoices, manage deadlines, and record payments.
- Cashbook and financial flows Manage accounts, transactions, forecasts, fees, VAT, categories, and automatic links.
- Payment gateways: complete configuration Configure providers, cards, SEPA, SDD, TS Pay, and offline methods for Customer Area, invoices, and automatic collection.
- OTP Service: simple signatures and FEA Configure the provider, signature types, delivery, callbacks, dossiers, and signed documents.
- Stripe Sync Subscriptions: subscriptions and documents Reuse Stripe gateway credentials and webhook, synchronize subscriptions, link customers, and optionally create documents.
- Exports: customer data, options, and file protection Export only necessary customer data, wait for background processing, and protect files available until midnight.
Communications and support
- Tickets and support Operational manual for receiving, classifying, handling, communicating, and closing support requests.
- Campaigns and communications Create, segment, schedule, and monitor bulk e-mail, SMS, WhatsApp, and ISP APP communications.
- WhatsApp: choose and configure a provider Compare WhatsApp Meta, ISP WA, Mail2Wa, and 360 Messenger and configure the correct flow.
- Official WhatsApp Meta: activation and operation Activate the Cloud API and configure templates, inbox, tickets, 24-hour window, attachments, and billing.
- ISP WA: bidirectional messaging and tickets Activate ISP WA, pair its profile, receive messages, and connect them to customers, tickets, and location.
Portals and apps
Network and coverage
Telecommunications
- VoIP: numbers, plans, CDRs, and billing Configure VoIP from rates to customer services and control traffic, charges, and invoicing.
- MessageNet: accounts, numbers, and portability Configure MessageNet and manage remote profiles, documents, URI lines, credit, and number portability.
- UNO Communications: portability and NUE112 Configure FTP portability flows, operational tasks, and ETNA/NUE112 number publication.
- WimeRadius: setup, profiles, and accounts Connect WIME, synchronize profiles and customer records, and manage Radius accounts linked to services.
- OpNet: SIMs, profiles, VAS, and coverage Configure OpNet, inventory and assign SIMs, manage lifecycle, profiles and VAS, and check coverage.
Network Management
- Proxmox: nodes, virtual machines, and monitoring Configure Proxmox infrastructure, synchronize nodes and guests, review backups and problems, and use protected access.
- Ubiquiti UISP: setup and device management Connect UISP, map brands and MAC addresses, adopt devices, and use diagnostics and Device Manager safely.
- ISP Dude: monitoring, maps, and network operations Configure environments, devices, checks, maps, discovery, notifications, and operational access.
- SNMP: setup, interfaces, OIDs, and alerts Configure SNMPv1, v2c, or v3, select interfaces and OIDs, read traffic, and tune alerts.
- Edge Agent: installation, security, and operation Install and pair an Edge Agent, assign it to modules, then manage verification, alerts, updates, and revocation.
- Cambium cnMaestro: linking and diagnostics Configure OAuth, associate Cambium brands, and inspect customer equipment and radio health.
- Network Management: linking equipment and providers Understand the shared UISP/cnMaestro architecture, local sources, permissions, and MAC diagnostics.
- IPv4 and VLAN management Configure subnets and server VLANs, find free resources, and assign them safely to customers and services.
- Optiwize: devices, monitoring, and backups Connect Optiwize, organize routers, onboard devices, and access monitoring, backups, Console, and WinBox.
Radius and network access
- BlissRadius: configuration, profiles, and customer accounts Connect BlissRadius API/database, define profile options, and manage PPPoE/VPN accounts and protected customer changes.
- ISP Radius Hotspot: captive portals, vouchers, and sessions Configure NAS devices, profiles, portals, hotspot accounts and voucher batches, then monitor authentication and expiry.
- ISP Radius 2.0: complete setup and operations Configure servers, NAS, pools, profiles, and accounts, then monitor sessions, traffic, SNMP, and automation.
- Radius Manager: setup, profiles, and accounts Connect Radius Manager, synchronize profiles, and manage Radius accounts linked to customer services.
- Radius Lucy: setup and advanced provisioning Configure Lucy, synchronize profiles, and manage access, routing, IPv6, equipment, and advanced attributes.
Network, Radius, and provisioning
Provisioning and wholesale
- FiberCop EASY IP NGA: setup and orders Configure SFTP, NOW, and NGASP, create EASY IP orders, track notifications and appointments, and provision from services.
- Wholesale: catalog, customers, orders, and price lists Operate as wholesale customer or provider, publish services and networks, and manage orders, options, tickets, and billing.
- OLO2OLO Panservice: migrations and codes Configure OLO2OLO APIs, inspect operators and COW codes, verify migration codes, and follow requests and notifications.
CRM and Customer Area
Partners and distribution
Website and sales
Intelligent assistance
Communications
- Qboxmail: email domains, mailboxes, and aliases Connect Qboxmail, sell a domain service, configure DNS, and manage mailboxes, aliases, and customer self-service.
- Mail2Wa: WhatsApp users, QR, credit, and sending Configure Mail2Wa reseller access and manage QR-linked profiles, status, credit, and messages.
- ISP Message: internal chat and customer WhatsApp inbox Chat with ISP operators, share CRM customer references, and manage Meta WhatsApp conversations in one interface.
- Sendoo: WhatsApp service and Whatson profile Sell and manage Sendoo, assign a free Whatson profile, and guide the customer through QR connection.
- SMS providers and delivery queue Configure the default SMS provider, test delivery, and manage pending, processing, or failed messages.
VoIP
Security and compliance
- NIS2: organizing controls, ownership, and evidence Use the Security & Risk Management Suite to support NIS2 inventory, supplier, control, evidence, and cyber-monitoring processes.
- Security & Risk Management Suite: operations manual Configure and operate assets, suppliers, plans, schedules, checklists, evidence, and Wazuh cyber monitoring.